Human Performance

AI generates content faster. The course library grows a pace no maintenance process was built for.This post is about how to see the debt you already carry, how its interest compounds, and how to pay it down before the next policy change exposes it.

On Monday morning an email lands from the VP of Sales. Representatives aren't logging their customer calls, forecasts are unreliable, and the message ends with a sentence every learning team has read a hundred times: "We need a course on the CRM."

AI has made training content nearly free, so speed no longer sets instructional designers apart. Judgment does. This post shows how to move from content producer to AI-fluent learning architect: ground your prompts, audit AI output fast, know when to keep AI out, and design practice that changes behavior, with a human in the loop at every review gate that matters.

If people can do something correctly under the right conditions, teaching them how to do it again isn't going to help.

Somewhere between a third and half of all "training requests" turn out not to be training problems

A demotivated employee sleeping at work There's a meeting I've sat through as a Learning and Performance Consultant more times than I can count, and honestly, it deserves a name. I call it root cause theater. Here's how it usually goes. Leadership calls a meeting to solve some performance problem. Somebody opens with "let's get to the root cause here." Everyone nods along, feeling pretty good about it, genuinely believing real diagnostic work is about to happen. Then, like fo

So a director calls me up, and he's got this request that sounds almost too simple. His project managers keep missing deadlines. Running over budget too. And he's already got the fix figured out. Pay them more to stop doing that. A bonus, split fifty-fifty between hitting the deadline and hitting the budget. Honestly? It's not a crazy idea. You want a behavior, you reward it. That's basic management stuff. But then we actually started digging into what was going on, and the w